❓ Frequently Asked Questions

Preparing for Umrah or Hajj can feel overwhelming, especially when you’re trying to make sure you haven’t missed anything important.

We’ve put together answers to the most common questions to help you feel confident, prepared, and ready for your journey.

🧳 Products & Bundles

Where is Yalla Haaji based?

We are a UK-based brand serving customers preparing for Umrah and Hajj.

What exactly is included in your bundles?

Each bundle is carefully curated to include practical items used during Umrah or Hajj, such as Ihram-friendly toiletries, travel essentials, and guidance tools.

Product contents may vary depending on the bundle you choose, but all are designed with real use in mind.

Can I customise a bundle?

At the moment, bundles are pre-curated to ensure simplicity and convenience. However, you can purchase additional individual items separately if needed.

What makes Yalla Haaji different from other stores?

Yalla Haaji is built specifically for pilgrims. We focus on:

• Practicality over unnecessary extras

• Products suitable for Ihram

• Making preparation simple and organised

We don’t sell generic travel items. Everything is selected with your journey in mind.

Are your products suitable for Ihram?

Yes. Relevant items, particularly toiletries, are selected to be suitable during Ihram where fragrance restrictions apply.

Are your products suitable for first-time pilgrims?

Yes. In fact, our products are especially helpful for first-time pilgrims who may not be sure what to pack.

Can I buy items individually?

Yes. While bundles are designed for convenience, individual products are also available.

Do your products comply with airline travel rules?

Most items are travel-friendly and suitable for carry-on use, but we recommend checking your airline’s specific restrictions for liquids and luggage.

🚚 Shipping & Delivery

How long does delivery take?

• UK delivery: 2–4 working days

• International delivery: 5–10 working days

How quickly are orders processed?

Orders are processed within 1–2 working days before dispatch.

Do you offer free delivery?

Yes. We offer:

• Free UK delivery on orders over £10

• £3.99 delivery for orders under £10

Will I receive tracking details?

Yes. Once your order is dispatched, you’ll receive a tracking link via email.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and costs are calculated at checkout.

What happens if my delivery is delayed?

While we aim to deliver within the estimated timeframe, delays can occasionally happen due to couriers or busy periods. We recommend ordering in advance of your travel date.

What happens if I miss my delivery?

If delivery is missed, the courier may:

• Attempt delivery again, or

• Redirect your parcel to a local collection point

You will receive instructions to rearrange delivery or collect your parcel.

What if I enter the wrong delivery address?

Please contact us as soon as possible. If your order hasn’t been dispatched, we’ll update it. Once dispatched, changes may not be possible.

🔁 Returns & Refunds

Can I return my order?

Yes. You can return unused items within 14 days of delivery.

What condition must items be in?

Items must be:

• Unused

• In original packaging

• In resellable condition

What items cannot be returned?

Due to hygiene reasons, we cannot accept returns on:

• Opened toiletries

• Used personal care items

How long does a refund take?

Refunds are processed within 5–7 working days after your return is received and inspected.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is faulty or incorrect.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos, and we will resolve the issue quickly.

📦 Orders & Support

Can I cancel or change my order?

If your order hasn’t been dispatched, we may be able to update or cancel it. Please contact us as soon as possible.

Do you offer bulk or group orders?

If you’re ordering for a group or family, please contact us and we’ll do our best to assist.

How can I contact you?

Email: info@yallahaaji.com
We aim to respond within 24 hours.

Do you offer discounts or promotions?

We may occasionally offer promotions. Follow us or check the website for updates.

🕋 Preparing for Your Journey

When should I order my Umrah essentials?

We recommend ordering at least 1–2 weeks before travel to allow time for delivery and preparation.

Are your products suitable for Hajj as well?

Yes. All products are suitable for both Umrah and Hajj.

Will I still need to buy anything else?

Our bundles cover essential items, but you may want to add personal items depending on your individual needs.

Why is preparation so important for Umrah?

Preparation helps you avoid stress during your journey. Having everything ready allows you to focus on your عبادah without distraction

Is this suitable as a gift for someone going for Umrah?

Yes. Many customers purchase our bundles as thoughtful gifts for friends or family preparing for their journey.

🔒 Trust & Confidence

Is my payment secure?

Yes. All payments are processed securely through trusted providers.

Is my personal information safe?

Yes. We take data protection seriously and follow UK GDPR guidelines.

Where is Yalla Haaji based?

We are a UK-based brand serving customers preparing for Umrah and Hajj.

💬 Still have questions?

We’re here to help.
Email: info@yallahaaji.com
We aim to respond within 24 hours.