Terms & Conditions | Yalla Haaji

Last updated: 22/03/2026

These Terms & Conditions outline the rules and expectations when using www.yallahaaji.com and purchasing from Yalla Haaji.

By using our website or placing an order, you agree to these Terms.

1. Overview

Yalla Haaji provides Umrah and Hajj travel essentials designed to support pilgrims in preparing for their journey.

We aim to provide clear information, reliable service, and quality products. By shopping with us, you agree to the terms set out below.

2. Placing an Order

When placing an order:

  • All information provided must be accurate and complete

  • You will receive an order confirmation email

Your order is only confirmed once it has been processed and dispatched.

We reserve the right to cancel or refuse any order if:

  • Payment is not authorised

  • There is suspected fraud

  • There is an error in pricing or product information

If this happens, a full refund will be issued.

3. Pricing & Payment

  • All prices are listed in GBP (£)

  • Payments are processed securely via trusted providers (Shopify Payments, Stripe, PayPal)

We reserve the right to:

  • Update prices at any time

  • Correct any pricing errors

4. Shipping & Delivery

We aim to process all orders within 1–2 working days.

UK Delivery

  • Free delivery on orders over £10

  • £3.99 delivery for orders under £10

  • Estimated delivery: 2–4 working days

International Delivery

  • Estimated delivery: 5–10 working days

  • Shipping cost calculated at checkout

Delivery times are estimates and may vary.

We are not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • Incorrect delivery information provided

5. Returns & Refunds

We accept returns within 14 days of delivery.

To qualify:

  • Items must be unused

  • Items must be in original packaging

  • Items must be in resellable condition

Non-returnable items:

  • Opened or used toiletries

  • Personal hygiene products

Refunds are processed within 5–7 working days after inspection.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos

We will resolve the issue quickly, either with a replacement or refund.

7. Product Use & Suitability

Our products are designed to support Umrah and Hajj preparation.

However:

  • It is the customer’s responsibility to ensure products meet their individual needs

  • We recommend checking requirements specific to your travel or religious guidance

8. Website Use

You agree not to:

  • Use this website for unlawful purposes

  • Attempt to hack, disrupt, or misuse the site

  • Copy or reproduce content without permission

We may restrict or terminate access if misuse is detected.

9. Intellectual Property

All content on this website, including:

  • Branding

  • Images

  • Product designs

  • Text

is owned by Yalla Haaji and may not be used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential loss

  • We are not responsible for delays outside our control

  • Our liability is limited to the value of your order

Nothing in these Terms affects your statutory rights under UK law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions at any time.

Updates will be posted on this page with a revised date.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled in the courts of England and Wales.

14. Contact Us

If you have any questions, please contact:
Yalla Haaji
Email: Info@yallahaaji.com